Hovertravel has announced that, following their public consultation, their summer 2013 timetable will be the same as the 2012 summer timetable.
Hovertravel’s managing director, Neil Chapman explains, “In a continuing effort to offer the best possible service to all customers, Hovertravel regularly reviews all areas of our business. Recently our focus was directed at the timetable and the monitoring of our On Time Performance. As a result in December 2012, Hovertravel started a public consultation for the Summer 2013 Timetable.”
The aim of the consultation was to seek the views and preferences of customers and to aid this process Hovertravel included three possible timetables for discussion. Timetable consultation documents were displayed at the Ryde and Southsea Terminals, and on the Hovertravel website, inviting all customers to provide their thoughts and opinions on each option. Managers were on hand to explain both the benefits and drawbacks to each proposal and to answer questions put to them by customers throughout the period.The Consultation period closed on 21st January.
Neil Chapman adds, “This consultation allowed Hovertravel to canvas our customers’ opinions on a crucial element of our service and we are grateful to all those customers who took the time to respond. 52% of respondents said they would prefer to run with the existing timetable with three main reasons being 1) The best connections with other transport providers, 2) Connection with the Hoverbus to The Hard and City Centre and 3) Frequency of service during commuter times.”
Therefore from 1st April 2013 the Summer Timetable will run at 15/45 mins past the hour from Ryde and 00/30 mins past the hour from Southsea, with the additional 15 minute service at commuter times. The new Summer Timetable will be available in the terminals from early March.