From the 2nd of April, Hovertravel will operate every thirty minutes between 09.00 and 16.00 with the exception of the lunchtime service which will remain hourly unless there is sufficient demand for extra services on the day.
Neil Chapman, managing director of Hovertravel, said: “We have spent considerable time creating our new timetable, following a rigorous analysis of our customers’ travel patterns. Following the successful introduction of the extra 08.30 service in the morning peak, we have decided to mirror with an additional 19.15 to help the evening commute.
As lunchtime traffic outside the school holidays has been light, we have reduced the operation to an hourly service in the middle of the day, allowing us to make significant savings in fuel.”
Also from the 2nd of April, Hovertravel will be increasing their fares by an average of just ?%. Seasonal ticket holders will see just a 3% rise.
Neil Chapman continues: “Although increasing fuel costs are driving our costs upwards, we are only increasing our ticket prices slightly and are still the cheapest ferry across the Solent.”
Hovertravel has also launched a new ‘Cancellation Repay’ policy that means from the 2nd April, in the event of cancellations, Hovertravel will be offering credit for travel and passengers will receive complementary vouchers to apologise for the inconvenience caused, rather than being transferred onto Wightlink.
In the event that passengers are not able to travel with Hovertravel due to a cancelled service and travel is not possible for a period in excess of one hour, passengers will now be required to fill out a ‘Cancellation repay form’ available from Hovertravel staff, and hand it in within 28 days of the cancelled travel. After a period of 14 days, customers will be able to collect their vouchers from the ticket office. The type of voucher customers will receive will depend on their ticket type.
For more information visit http://www.hovertravel.co.uk/