HOVERTRAVEL ADDS TO MORNING PEAK SERVICES
Hovertravel is adding the 8:30am hovercraft service from Ryde to Portsmouth due to popular commuter demand.
Neil Chapman, managing director of Hovertravel, said: “We are always listening to the needs of customers so we can ensure that our services suit their schedules. Feedback over the last month has revealed that an extra service during the morning commuter peak period would make a big difference to our Island commuters.”
Hovertravel has seen growth over the last 6 months in travel from the Island. In particular the morning commuter period has a more concentrated flow of passengers during 7:15 and 8:45.
Neil Chapman continues, “Currently, Hovertravel has the biggest market share in our history. One of the areas of steady growth for us has been from regular travellers and commuters. This is why we have put in place initiatives for us to listen better to their needs through channels such as the Hovertravel User Group. The addition of the 8:30am hovercraft service is a great example of where we have listened and responded quickly.”
To ensure that Hovertravel develops in a way that benefits our customers, Hovertravel has been running a Hovertravel User Group (HUG). This group, made up of a small number of regular travellers, meets for quarterly meetings to voice issues and improvements direct with Hovertravel’s management.
Hovertravel has also launched a new appreciation voucher scheme as a small way of thanking their loyal customers. Those who purchase an Adult 6 month season card, Adult 250 travel card or Triple Term card can claim for 20 single appreciation vouchers that are valid for one single journey and can be transferred to friends & family. Customers that purchase an Adult 12 month season card can claim for 40 Appreciation vouchers.
For more information visit http://www.hovertravel.co.uk/